Privacy Policy

This privacy policy applies to information collected by AÇOS TREFITA through its websites, products and services. This policy was prepared as simply as possible to facilitate your understanding, but if you still have questions, our service channels listed below are at your disposal.

A AÇOS TREFITA LTDAregistered with the CNPJ under No. 01.112.133/0001-12, headquartered in the City of São Paulo, State of São Paulo, at Rua Cabo Antônio Alves, 235, Parque Novo Mundo, CEP 02185-010, (TREFITA), recognizes and values the privacy of our customers and we are committed to assuring our customers that they will be informed about how their personal information will be used and kept secure.

Thus, this Privacy Policy sets forth the terms of collection, treatment and use of sensitive or non-sensitive information of clients and other persons who access Aço Trefita’s website (https://acostrefita.com.br) or any other means of digital communication, including its respective social networks.

When consuming the contents, visiting the website, making purchases or interacting in any way with TREFITAyou are aware that your personal information will be collected in the ways described in this Policy, under the rules of the General Law of Protection of Personal Data (Federal Law 13.709/2018).

TREFITA, in its role as Data Controller, is bound by the provisions of this Privacy Policy, namely:

1.Initial Settings

Whenever you read a term beginning with a capital letter in this Policy, it means that it is a term with a specifically defined meaning.

Whenever the terms “TREFITA“, “we” or “our” are mentioned, we are referring to the company TREFITA; likewise, whenever the terms “you”, “your” or “yours” are mentioned, we are referring to You.

This Privacy Policy applies to all TREFITA customers, prospects and applicants for job openings.

We collect your personal data whenever you:

Browse Trefita’s website (https://acostrefita.com.br);
Hiring or using any of our products or services;
Contact us through our service channels or social media.

This Privacy Policy is applicable to other forms of personal data collection that enable us to provide or improve our services.

The practices described in this Privacy Policy only apply to the processing of your personal data in Brazil and are subject to applicable local laws, most notably Law No. 13,709/2018 (Lei Geral de Proteção de Dados Pessoais, or “LGPD”).

2. What data do we collect?

For registration on all of TREFITA’s digital channels, the following personal data may be required:

Full Name;
E-mail;
Phone;
Address.

When you browse our pages, we also collect:

IP address of the device used to access the site;
Interactions performed and site usage profile;
Technical data, such as URL, network connection, ISP, and device information;
Cookies;
Device attributes such as ID, operating system, browser and model.

Some third parties receive some of this personal data to perform functions or services for TREFITA in accordance with their own policies, such as:

Acronis, cloud platform for backup;
Adopt, cookie management tool;
Centrix, manages VoIP telephony;
Google, tool for targeted marketing;
Google Analytics, behavioral analysis tool;
Microsoft office applications;
R2SIS, information technology service provider;
RH1000, our human resources management tool.

3. Data Collection Procedure

The collection of personal data occurs through browsing the site or filling out forms designed to offer marketing communications and promotions or to purchase products and services.

The user who fills out the form will always be asked for consent and, based on this consent, his/her personal data will be processed by TREFITA, since consent is the free, specific, informed and unequivocal manifestation that the user authorizes TREFITA to process his/her data.

By providing your personal data, you are aware of and agree to the terms of TREFITA’s Privacy Policy and, at any time and without charge, you may revoke your consent.

4. Purpose of use of personal data

TREFITA uses your personal data to be able to provide a high quality service and offer you the best products. The purposes for which we use your personal data are detailed below:

Send promotional communications for products and services;
Providing the services and offering the contracted products;
Fulfillment of requests and questions;
Contact by phone, e-mail, SMS, WhatsApp, or other means of communication;
Improving the services we provide;
For offering new products and services;
Operationalization of new products and services;
Marketing, prospecting, market research, opinion polls and promotion of our products and services, or those of our partners, including making offers and sending information about products, services, news, features, content, news and other events relevant to maintaining the relationship with you;
Recommending new services, products or features of the application, including partner services that may interest you;
Displaying advertising, whether on our site, social networks, or third-party sites;
Generation of statistics, studies, research, and surveys pertinent to the activities and behavior in the use of products and services;
Prevention and resolution of technical or security problems;
Regular exercise of TREFITA’s rights, including presenting documents in legal, administrative and arbitration proceedings, if necessary;
Compliance with a court order, competent authority, or inspection agency;
Compliance with a legal or regulatory obligation.

5. Sharing of personal data

TREFITA may share the data collected with companies in our economic group, business partners, authorities and regulatory bodies for different purposes if necessary and requested.

Data will only be shared within the limits of our business and in accordance with this policy and applicable law.

Please be advised that personal data collection forms may be hosted on third-party websites or platforms, and communication pieces sent may use electronic messaging systems provided by third-party companies that provide these services.

6. Retention and deletion of your personal data

While you are a TREFITA Customer or Prospect, during the use of our products and services and for as long as we store your personal data, it will be kept in a secure and controlled environment.

Where applicable, and even after cancellation of the services or products, we may store your personal data for an additional period for auditing purposes, to comply with legal or regulatory obligations, for the regular exercise of rights, or also for the period necessary according to the legal basis justifying the retention of data.

7.Your Rights as a Personal Data Subject

Since the LGPD came into force, you, as a data subject, can exercise your rights vis-à-vis the controllers of your personal data. We set out in detail below so that you understand in a clear and transparent way how to exercise your rights, and our team is ready to respond to any requests.

Confirmation of the existence of personal data processing
Confirmation of the existence of personal data processingThe fact that you are a customer or prospect of TREFITA already means that we process your personal data, even if this processing is, among other things, the storage of personal data in a secure and controlled environment. You can ask us to confirm whether we carry out the processing of your personal data.
Access to personal data
You can request that we inform you and provide you with the personal data we hold about you.
Correction of incomplete, inaccurate or outdated personal data
If you find that your personal data is incomplete, inaccurate or out of date, you can ask for it to be corrected or completed. For this you will need to send a document that proves the correct and current form of the personal data.
Anonymization, blocking or deletion of unnecessary, excessive data or data processed in non-compliance with the LGPD
If any personal data is processed unnecessarily, in excess of the purpose for which it is intended, or in non-compliance with the LGPD, you may request that TREFITA anonymize, block, or delete such data, provided that excess, lack of necessity, or non-compliance with the law is effectively established.
Deletion of personal data processed with consent
In case you have given consent to processing of your personal data for specific purposes (and not necessary for the provision of our services or delivery of our products), you may request the deletion of such personal data.
Information on companies with which TREFITA has shared or received your personal data
You can request with which third parties we share or receive your personal data.
Information about the possibility of not providing consent and the consequences of refusal
If your consent is required to access or use a certain product or service, you can ask us to clarify whether it is possible to provide that product or service without your consent to the processing of your personal data, or what the consequences of not providing consent are in this case.
Revocation of consent
If you have given your consent to the processing of your personal data, you can request the revocation of this consent. Revocation of consent may result in termination of the services provided, but does not prevent the use of (i) anonymized data; and (ii) data whose processing is based on another legal hypothesis foreseen in the LGPD.

To exercise any of these rights we ask that you contact us at “privacidade@trefita.com.br“. To exercise your rights, we may require proof of identity as a security, authentication, and fraud prevention measure.

8. Cookie Policy

We may record the activities you carry out when using our site by means of Cookies. TREFITA makes use of the Adopt application to manage cookies, which are text files sent to the equipment used by the user to access the TREFITA sites and which are stored there.

A “cookie” is a line of information, usually small, that is identified by a name and can be transmitted to your browser by a website that you connect to. Your web browser will hold it for a period and then return it to the server each time you connect to it.

We use four (4) types of cookies on our sites:
Necessary Cookies: These cookies are essential for you to use the features of our products and services. Without these cookies, the services you request, such as electronic payment, cannot be provided, and consequently you will not be able to browse the sites, make purchases, etc.
Functional Cookies:These cookies are used to make the Site function in the best possible way. They are usually set up to respond to actions you take or requests for services, such as setting your privacy preferences, filling out forms, your chosen language, and other preferences. Usually by not allowing these logs your user experience can be severely damaged.
Performance Cookies: We use these cookies to measure and improve the performance of our Site. They help us to find out which pages are the most visited or least visited and to see how visitors navigate through the Site. All information collected by these cookies is aggregated and therefore anonymous. You may refuse or delete these cookies at any time, but in this case we will not be able to determine when you visit the Site and what your preferences are.

When accessing the TREFITA websites and consent to the use of cookies, the user declares that he/she knows and accepts the use of a navigation data collection system with the use of cookies in his/her access device, being certain that the user can, at any time and without cost, change permission, block or refuse the cookies used by the sites.

We may record the activities you carry out when using our site by means of Cookies. TREFITA makes use of the Adopt application to manage cookies, which are text files sent to the equipment used by the user to access the TREFITA sites and which are stored there.

A “cookie” is a line of information, usually small, that is identified by a name and can be transmitted to your browser by a website that you connect to. Your web browser will keep it for a period of time and then return it to the server each time you connect to it.

We use four (4) types of cookies on our sites:
Necessary Cookies: These cookies are essential for you to use the features of our products and services. Without these cookies, the services you request, such as electronic payment, cannot be provided, and consequently you will not be able to browse the sites, make purchases, etc.
Necessary Cookies: These cookies are essential for you to use the features of our products and services. Without these cookies, the services you request, such as electronic payment, cannot be provided, and consequently you will not be able to browse the sites, make purchases, etc.
Performance Cookies: We use these cookies to measure and improve the performance of our Site. They help us to find out which pages are the most visited or least visited and to see how visitors navigate the Site. All information collected by these cookies is aggregated and therefore anonymous. You may refuse or delete these cookies at any time, but in this case we will not be able to determine when you visit the Site and what your preferences are.
Targeting or Advertising Cookies: These cookies serve to improve the interactivity of the site and provide you with personalized advertisements. You can refuse or delete these cookies at any time, but you will not be able to benefit from the services offered by third parties, nor from personalized advertisements.

By accessing the TREFITA websites and consenting to the use of cookies, the user expresses knowledge and acceptance of the use of a navigation data collection system with the use of cookies in his/her access device, being certain that the user can, at any time and without cost, change permission, block or refuse the cookies used by the websites.

9. About data security

All information collected is stored on servers hosted in public clouds such as Microsoft Azure, private clouds of information technology vendors such as RH1000, and information technology service providers such as R2SIS. TREFITA’s servers operate in a modern and robust infrastructure that follows the information security standards practiced by the market, besides having active physical and logical security.

Personal data may also be stored by other means of technology that may arise in the future, always aiming at improving and enhancing our services and security.

We handle the security of your personal data with the utmost care, using internationally adopted standards and best practices such as:

Continuous monitoring of the environment;
Continuous information security analysis and testing of our systems by internal and external teams;
Periodic audits.

10. Changes to the Privacy Policy

TREFITA reserves the right to modify this Privacy Policy at any time.

Because we value transparency and relationships with our stakeholders, whenever any material term of this Privacy Policy changes, those changes will be valid, effective and binding upon posting the new version on our site or emailing it to you.

By continuing to use our products and services after a change in the Privacy Policy, you agree to the new terms – but you can always express your disagreement through our service channels if appropriate.

In the event that changes to this Privacy Policy result in changes to personal data processing practices that are dependent on your consent, we will seek your consent to the new terms of the Privacy Policy with respect to the indicated data processing and purposes.

11. About Consent

Throughout this Privacy Policy, we inform you that some personal data will only be collected with your consent.

By reading this Privacy Policy and clicking, at the end, on “I have read, am aware of the conditions of processing of my personal data and provide my consent, where applicable, as described in this Privacy Policy.“, you consent to the processing of personal data in the ways stated herein.

Please remember that the processing of your personal data is a necessary condition for us to be able to provide our services and deliver our products to you. If you have questions about any of the terms explained here, we are at your disposal in our service channels to help you.

12. Do you have any questions? Talk to us!

If after reading this Privacy Policy you still have any questions, or for any reason need to communicate with us regarding matters involving your personal data, you can contact our Data Protection Officer:

Foreman: ABC Tecnologia Comércio e Serviços em Informática Ltda.
Phone: (11) 4393-2403
E-mail: privacidade@trefita.com.br

We hope we have helped you better understand how we handle your data, and we are at your disposal to answer any questions and continue working with integrity and transparency.

Revision 00 - Initial Issue - 11/19/2021 - Approved by the Privacy Committee